{"id":989294,"date":"2025-11-14T13:12:10","date_gmt":"2025-11-14T12:12:10","guid":{"rendered":"https:\/\/palmira.gal\/terminos-y-condiciones\/"},"modified":"2026-04-13T23:32:56","modified_gmt":"2026-04-13T21:32:56","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/palmira.gal\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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1. Legal Information<\/strong><\/h3>\n

In accordance with Article 10 of Law 34\/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), please be informed that this website is owned by:<\/p>\n

BERTA FONT\u00c1N FREIJEIRO<\/strong>
Tax ID: 44087527T<\/strong>
Address: R\u00faa Lonia, 1 \u2013 32004 Ourense<\/strong>
Email: palmiralicorcaf\u00e9@gmail.com<\/strong>
Phone: +34 604 549 547<\/strong><\/p>\n

This website is dedicated to the online sale of the artisanal product Palmira Coffee Liqueur<\/strong>, produced in its own micro-distillery in Ribeiro.<\/p>\n\n

\n\n

2. Conditions of Access and Sale of Alcoholic Beverages<\/strong><\/h3>\n

In accordance with Law 11\/2010, of December 17, on the prevention of alcohol consumption by minors, as well as the applicable national and regional regulations, please be informed that:<\/p>\n\n

    \n

  • Access to the online store and the purchase of alcoholic products is strictly limited to persons over 18 years of age<\/strong>.<\/p><\/li>\n

  • The sale, supply, and delivery of alcoholic beverages to persons under 18 years of age is strictly prohibited<\/strong>.<\/p><\/li>\n

  • By making a purchase, the user declares, under their sole responsibility, that they are of legal age<\/strong>.<\/p><\/li>\n

  • Palmira may request, at any time, an age verification<\/strong> by means of a valid identification document if there are indications that the buyer may be under 18 years of age.<\/p><\/li>\n

  • Delivery may be refused by the carrier<\/strong> if the person receiving the order cannot prove that they are of legal age.<\/p><\/li>\n

  • Any falsification, manipulation, or submission of incorrect data relating to the buyer\u2019s age shall result in the impossibility of completing the purchase<\/strong> and may give rise to any legal actions deemed appropriate.<\/p><\/li>\n<\/ul>\n

    The customer declares that they are aware of and accept these conditions when placing an order.<\/p>\n\n

    3. Purchase Conditions in the Online Store<\/strong><\/h3>\n
      \n

    • The online store operates 24 hours a day, every day of the year.<\/p><\/li>\n

    • Only new products are sold, free from defects and in perfect condition.<\/p><\/li>\n

    • Prices include taxes, unless expressly stated otherwise (such as shipping costs).<\/p><\/li>\n

    • Stock is updated frequently, although occasional errors may occur.<\/p><\/li>\n

    • By placing an order, the user accepts these purchase conditions.<\/p><\/li>\n<\/ul>\n\n

      \n\n

      4. Prices, Promotions and Orders<\/strong><\/h3>\n
        \n

      • All prices in the store include the corresponding VAT<\/strong>.<\/p><\/li>\n

      • All prices are expressed in euros (\u20ac)<\/strong>.<\/p><\/li>\n

      • Promotions and discounts shall remain valid until stock runs out or until the date indicated.<\/p><\/li>\n

      • A confirmed order will retain its price, even if it is subsequently modified on the website.<\/p><\/li>\n<\/ul>\n\n

        \n\n

        5. Shipping and Delivery<\/strong><\/h3>\n

        Official Carrier<\/strong><\/h4>\n

        Shipments are made through:<\/p>\n

        A CEN LOG\u00cdSTICA S.L.<\/strong>
        Tax ID: B32354318<\/strong>
        Parque Empresarial Pereiro de Aguiar
        Vial Principal n\u00ba 15
        32792 Pereiro de Aguiar (Ourense)<\/p>\n\n

        \n\n

        Available Shipping Areas<\/strong><\/h4>\n

        Palmira ships exclusively to:<\/p>\n\n

          \n

        • Mainland Spain<\/strong><\/p><\/li>\n

        • Portugal<\/strong><\/p><\/li>\n<\/ul>\n

          No shipments are made to the Balearic Islands, the Canary Islands, Ceuta, Melilla, Andorra, or Gibraltar.<\/p>\n\n

          \n\n

          Shipping Costs \u2013 XS\/24H Service (prices excluding VAT)<\/strong><\/h4>\n

          The following prices correspond to the official rate provided by the carrier. VAT is automatically added during the checkout process<\/strong>.<\/p>\n\n

          Mainland Spain (REGIONAL rate)<\/strong><\/h5>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
          KG<\/th>\nPrice excl. VAT<\/th>\n<\/tr>\n<\/thead>\n
          1 kg<\/td>\n4,16 \u20ac<\/td>\n<\/tr>\n
          3 kg<\/td>\n4,59 \u20ac<\/td>\n<\/tr>\n
          5 kg<\/td>\n4,99 \u20ac<\/td>\n<\/tr>\n
          10 kg<\/td>\n6,97 \u20ac<\/td>\n<\/tr>\n
          15 kg<\/td>\n8,75 \u20ac<\/td>\n<\/tr>\n
          20 kg<\/td>\n10,42 \u20ac<\/td>\n<\/tr>\n
          25 kg<\/td>\n13,07 \u20ac<\/td>\n<\/tr>\n
          30 kg<\/td>\n15,71 \u20ac<\/td>\n<\/tr>\n
          Additional kg<\/td>\n0,39 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n
          Portugal (IBERIA rate)<\/strong><\/h5>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
          KG<\/th>\nPrice excl. VAT<\/th>\n<\/tr>\n<\/thead>\n
          1 kg<\/td>\n4,94 \u20ac<\/td>\n<\/tr>\n
          3 kg<\/td>\n5,37 \u20ac<\/td>\n<\/tr>\n
          5 kg<\/td>\n6,13 \u20ac<\/td>\n<\/tr>\n
          10 kg<\/td>\n9,22 \u20ac<\/td>\n<\/tr>\n
          15 kg<\/td>\n12,50 \u20ac<\/td>\n<\/tr>\n
          20 kg<\/td>\n13,60 \u20ac<\/td>\n<\/tr>\n
          25 kg<\/td>\n15,90 \u20ac<\/td>\n<\/tr>\n
          30 kg<\/td>\n18,90 \u20ac<\/td>\n<\/tr>\n
          Additional kg<\/td>\n0,73 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n
          \n\n

          Delivery Times<\/strong><\/h4>\n
            \n

          • The standard delivery time is 24 business hours (XS24H)<\/strong>.<\/p><\/li>\n

          • Weekends and public holidays<\/strong> are not counted.<\/p><\/li>\n

          • Orders placed after 6:00 p.m.<\/strong> will be processed on the next business day.<\/p><\/li>\n

          • The carrier will deliver the order before 10:00 p.m.<\/strong> on the business day following collection.<\/p><\/li>\n

          • The customer will receive an email with a tracking link<\/strong> when the order leaves the premises.<\/p><\/li>\n<\/ul>\n\n

            \n\n

            6. PTE Policy \u2013 Broken Package or Shipping Incident<\/strong><\/h3>\n

            If the carrier classifies a shipment as PTE (Package Processed as an Exception)<\/strong> due to breakage, damage, or incident:<\/p>\n\n

              \n

            • The package will not be delivered to the recipient<\/strong>.<\/p><\/li>\n

            • The agency retains or internally returns<\/strong> the package in accordance with its protocol.<\/p><\/li>\n

            • Palmira does not automatically resend the order.<\/strong><\/p><\/li>\n

            • No photos or proof are requested from the customer.<\/strong><\/p><\/li>\n

            • There is no right to a refund or replacement<\/strong>, as this is an incident beyond the sender\u2019s control and attributable to the transport process.<\/p><\/li>\n<\/ul>\n

              Customers are advised to visually check the condition of the package upon receipt.<\/p>\n\n

              \n\n

              7. Returns and Right of Withdrawal<\/strong><\/h3>\n

              Order Cancellation<\/strong><\/h4>\n

              An order may only be cancelled before it is collected by the carrier<\/strong>.
              To request cancellation:
              \ud83d\udce7 palmiralicorcaf\u00e9@gmail.com<\/strong><\/p>\n\n

              \n\n

              Right of Withdrawal (14 calendar days)<\/strong><\/h4>\n

              The customer has 14 calendar days<\/strong> from receipt of the order to withdraw from the purchase.<\/p>\n\n

              Conditions for Accepting a Return<\/strong><\/h5>\n
                \n

              • The product must be returned unopened<\/strong>, sealed<\/strong>, and with the original packaging in perfect condition<\/strong>.<\/p><\/li>\n

              • Returns of opened, handled, or damaged bottles will not be accepted.<\/p><\/li>\n

              • The customer is responsible for ensuring secure packaging<\/strong> to avoid breakage during transport.<\/p><\/li>\n

              • The return shipping costs shall be borne by the customer.<\/p><\/li>\n

              • Once the product has been received and inspected, the refund will be issued within a maximum period of 14 calendar days<\/strong>.<\/p><\/li>\n<\/ul>\n\n

                How to Exercise This Right<\/strong><\/h5>\n

                The customer must communicate their decision by email to:
                \ud83d\udce7 palmiralicorcaf\u00e9@gmail.com<\/strong><\/p>\n\n

                \n\n

                Exceptions to the Right of Withdrawal<\/strong><\/h4>\n

                The right of withdrawal shall not apply to:<\/p>\n\n

                  \n

                • Opened or handled products.<\/p><\/li>\n

                • Personalized products.<\/p><\/li>\n

                • Products that may deteriorate once opened.<\/p><\/li>\n<\/ul>\n\n

                  \n\n

                  8. Privacy Policy<\/strong><\/h3>\n

                  The full Privacy Policy is published and accessible in the corresponding section of the website palmira.gal<\/strong>.<\/p>\n\n

                  \n\n

                  9. Use of Cookies<\/strong><\/h3>\n

                  Palmira uses technical cookies and, where applicable, analytical and preference cookies, in accordance with the website\u2019s Cookies Policy.<\/p>\n\n

                  \n\n

                  10. Applicable Law<\/strong><\/h3>\n

                  The contractual relationship shall be governed by Spanish law.
                  For any dispute, the parties submit to the Courts and Tribunals of Ourense<\/strong>, unless mandatory law provides otherwise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  1. Legal Information In accordance with Article 10 of Law 34\/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), please be informed that this website is owned by: BERTA FONT\u00c1N FREIJEIROTax ID: 44087527TAddress: R\u00faa Lonia, 1 \u2013 32004 OurenseEmail: palmiralicorcaf\u00e9@gmail.comPhone: +34 604 549 547 This website is dedicated to the online sale…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-989294","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and Conditions - Palmira<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/palmira.gal\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Palmira\" \/>\n<meta property=\"og:description\" content=\"1. 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